Professional Support

Your direct connection to expert dotCMS engineers

Designed to provide ongoing hands-on guidance and assistance, dotCMS Professional Support offers you the knowledge and experience to address any challenge that might arise. We understand the urgency in quickly identifying and providing a solution to your problems. Our goal is to ensure that your dotCMS experience is a successful one. We offer various levels of support to fit your needs.

dotCMS Professional Support

Basic Performance Premier
Support Portal Included Included Included
Points of Contact 2 4 6
Support Hours 20h/server Unlimited Unlimited
Initial Response Time 8h 4h 2h
Ongoing Response Time 8h 8h 4h
Priority Normal High Highest
SOC2 & Security Reports Access Included Included Included
Dedicated Customer Success Manager Included Included
24/7 Critical Care Support Included Included
Database/Upgrade Testing Environment* Included Included
Go-Live Support Add-on Included
Off-Hour Availability (scheduled)* Add-on Included
Technical Touch Points Add-on Included
Plugin Support Add-on Included
Deployment Support Add-on Included
Authentication Support Add-on Included
Migration Planning & Consultation Add-on Included
Full Implementation Support Add-on Add-on
Custom Docker Image Support Add-on Add-on
EOL Version Support Add-on Add-on
Hourly Professional Services Add-on Add-on

* only applicable to dotCMS Cloud Customers

Highly Rated and Recommended

We're rated Excellent 4.2/5 stars on G2 - with 95+ verified reviews