Professional Support for dotCMS Hybrid CMS

Your Direct Connection to dotCMS Expert Engineers

Designed to provide ongoing hands-on guidance and assistance, dotCMS Professional Support offers you the knowledge and experience to address any challenge that might arise. We understand the urgency in quickly identifying and providing a solution to your problems. Our goal is to ensure that your dotCMS experience is a successful one. We offer various levels of support to fit your needs.

dotCMS Professional Support

Community Basic Performance Cloud *
Electronic Support Forum / Listserv included included included
Response Time 8h 4h 4h
Priority Med High High
Points of Contact 2 4 4
Cluster Support Yes Yes Yes
Supported Stack Standard Standard* Standard
Code Resolutions LTS LTS & Hotfixes LTS
24/7 Critical Care Yes Yes
Off-Hours Maintenance Yes Yes
SaaS Yes
  • Response time is measured in business days/hours 8am-5pm ET, save for 24/7 Critical Care Support.
  • Critical Care Support provides 24/7 support coverage for production system outages. Critical Care Support does not cover non-production environments, custom code, plugins, bugs or implementation issues that do not themselves cause a production outage.
  • Custom stack support is only available for performance support customers for an additional cost.