Designed to provide ongoing hands-on guidance and assistance, dotCMS Professional Support offers you the knowledge and experience to address any challenge that might arise. We understand the urgency in quickly identifying and providing a solution to your problems. Our goal is to ensure that your dotCMS experience is a successful one. We offer various levels of support to fit your needs.
| Community | Basic | Performance | Cloud * | |
|---|---|---|---|---|
| Electronic Support | Forum / Listserv | included | included | included |
| Response Time | — | 8h | 4h | 4h |
| Priority | — | Med | High | High |
| Points of Contact | — | 2 | 4 | 4 |
| Cluster Support | — | Yes | Yes | Yes |
| Supported Stack | — | Standard | Standard* | Standard |
| Code Resolutions | — | LTS | LTS & Hotfixes | LTS |
| 24/7 Critical Care | — | — | Yes | Yes |
| Off-Hours Maintenance | — | — | Yes | Yes |
| SaaS | — | — | — | Yes |