Customer Portals
Build an individual relationship with every customer
It’s time to truly customize your customer experience. With dotCMS, you can build a custom portal that answers questions, serves up content, collects data, and engages your audience.
Driving customer experiences
It goes way beyond the acquisition phase of the customer journey. dotCMS is extending awesome digital experiences with hyper-personalized customer portals that allow your customers to engage with your brand in a meaningful way by enhancing their digital touch-points with self-service tooling and relevant content.
Driving customer experiences
Interoperability
A digital experience platform never comes out of a single box. Making seamless API-first integrations with your front-end and back-end applications will enrich the customer experience and drive business outcomes. Integrate your tools of choice with dotCMS in no time.
Single Sign On
dotCMS makes Single Sign On simple by integrating smoothly with SAML, Oauth, and AD-based SSO vendors. With our Authentication Support, dotCMS is here to help your team with the initial configuration, ongoing maintenance and support of your SSO integration.
Workflow & Permissions
dotCMS supports all content governance models and offers a flexible NoCode workflow engine to build as many custom workflows as you see fit with both dedicated content types and shared workflows.
Personalization
Exposing the content and tooling relevant to your customers will drive customer experiences while keeping them connected with relevant engagement.
Search
Powered by ElasticSearch, dotCMS offers high-performing content search for editors as well as site search for your customer portal ending information silos.
Forms
dotCMS supports any enrollment-type engagement with flexible API-based web forms through the NoCode Form Builder.
Authenticated CX
Trusted, Continuous & Connected Customer Experiences
When it comes to customer experiences, top enterprises know it doesn’t stop with the acquisition of new customers. This is why modern Content Management Systems, like dotCMS, help enterprises build & manage customer experiences for both external and internal customers, beyond just the acquisition phase.
