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Deflect tickets with true self-service
Expose FAQs, knowledge base content, and account tasks in one experience, kept current with workflows and version history.
Customer Portals
Launch secure, self-service experiences your customers love
Give every customer a personalized, secure space to access the information and tools they need. With dotCMS, you can design branded portals that drive engagement and build long-term trust.
A Unified Platform to Build, Govern, and Scale Every Portal
Deflect tickets with true self-service
Expose FAQs, knowledge base content, and account tasks in one experience, kept current with workflows and version history.
Integrate the systems your customers rely on
Connect CRMs, ERPs, billing, and help desk tools through REST/GraphQL APIs so customers can view statements, submit requests, redeem rewards, or check order status without switching apps.
Personalize every journey
Target content by role, behavior, or locale to make portals feel individual for each customer, region, or brand.
Run 1 or 1,000+ portals with confidence
Multi-tenant, multi-site governance centralizes standards while allowing local teams to customize safely. Launch new portals fast using shared templates and components.
Meet strict security & compliance needs
Enforce SSO, role-based permissions, approvals, and audit trails, while maintaining a full history of every change. dotCMS supports SOC 2 Type II and ISO 27001 to ensure enterprise-grade security and compliance.
Enhance Every Portal Experience with AI
Deliver faster answers, localized content, and intelligent automation through AI-driven search, chat, translation, and content tools that simplify management and boost engagement.
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Integrate the systems your customers rely on
Connect CRMs, ERPs, billing, and help desk tools through REST/GraphQL APIs so customers can view statements, submit requests, redeem rewards, or check order status without switching apps.
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Personalize every journey
Target content by role, behavior, or locale to make portals feel individual for each customer, region, or brand.
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Run 1 or 1,000+ portals with confidence
Multi-tenant, multi-site governance centralizes standards while allowing local teams to customize safely. Launch new portals fast using shared templates and components.
05 / 06
Meet strict security & compliance needs
Enforce SSO, role-based permissions, approvals, and audit trails, while maintaining a full history of every change. dotCMS supports SOC 2 Type II and ISO 27001 to ensure enterprise-grade security and compliance.
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Enhance Every Portal Experience with AI
Deliver faster answers, localized content, and intelligent automation through AI-driven search, chat, translation, and content tools that simplify management and boost engagement.
Where compliance meets innovation
Success stories from teams building what’s next
Real teams. Real outcomes. Explore how organizations modernized their digital stacks, reduced operational load, and delivered better customer experiences with dotCMS.
How BNP Paribas uses dotCMS to power a robust rewards card program
BNP Paribas along with their digital agency IO uses dotCMS Hybrid CMS to power a robust reward card program.
The new platform is extremely robust and can handle all the functions required - like loyalty program data, the application process, and self-service access.