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Help Users Help Themselves
Deflect tickets and reduce time-to-answer with AI-powered search and chat that understands your content. Let visitors ask questions in natural language and get citations back to the exact article.
Knowledge Base
Organize and govern every article, asset, and update in one flexible platform
Give every audience instant answers with a secure, multilingual, and fully customizable knowledge base. Build once, deliver anywhere, and keep every article compliant and up-to-date.
An Intelligent Framework to Create, Centralize, and Reuse Knowledge Seamlessly
Help Users Help Themselves
Deflect tickets and reduce time-to-answer with AI-powered search and chat that understands your content. Let visitors ask questions in natural language and get citations back to the exact article.
Connect the Systems Behind the Answers
Unify knowledge that lives across CRMs, help desks, and product tools. Pull and present data through headless REST and GraphQL APIs so users never have to switch apps to get what they need.
Govern with Confidence
Give editors no-code tools while IT enforces roles, permissions, approvals, versioning, and audit trails across one site or thousands. dotCMS supports SOC 2 Type II and ISO 27001 for enterprise-grade security and compliance.
Personalize & Localize Every Article
Target content by role, product, region, or lifecycle stage, and manage translations with workflows so every language version stays in lockstep.
02 / 04
Connect the Systems Behind the Answers
Unify knowledge that lives across CRMs, help desks, and product tools. Pull and present data through headless REST and GraphQL APIs so users never have to switch apps to get what they need.
03 / 04
Govern with Confidence
Give editors no-code tools while IT enforces roles, permissions, approvals, versioning, and audit trails across one site or thousands. dotCMS supports SOC 2 Type II and ISO 27001 for enterprise-grade security and compliance.
04 / 04
Personalize & Localize Every Article
Target content by role, product, region, or lifecycle stage, and manage translations with workflows so every language version stays in lockstep.