Give customers, employees, and partners faster answers with AI-powered search, structured content, personalization, and enterprise-grade governance, all managed in one platform.
Give editors no-code tools while IT enforces roles, permissions, approvals, versioning, and audit trails across one site or thousands. dotCMS is certified to ISO/IEC 27001 and ISO/IEC 42001 for enterprise-grade security and compliance.
Build AI search and chat into your knowledge base with dotAI, so customers ask questions in natural language and get answers drawn from the articles you've published, with links back to the source articles, before they open a ticket.
dotCMS is certified to ISO/IEC 42001, the international standard for AI management systems.
dotCMS delivers knowledge base content through REST and GraphQL APIs, so the same approved article can appear in your help center, inside your product, and in the tools your support agents use. Your front end shows it alongside data from your CRM and help desk, and nobody copies content between systems.
dotCMS Rules and Personas lets you show different articles by persona, country, language, device, logged-in state, and more, using 21 built-in rule conditions.
Each article can have a version in every language you support, and pages can fall back to your default language when a translation isn't ready yet.
Give editors no-code tools while IT enforces roles, permissions, approvals, versioning, and audit trails across one site or thousands. dotCMS is certified to ISO/IEC 27001 and ISO/IEC 42001 for enterprise-grade security and compliance.
Build AI search and chat into your knowledge base with dotAI, so customers ask questions in natural language and get answers drawn from the articles you've published, with links back to the source articles, before they open a ticket.
dotCMS is certified to ISO/IEC 42001, the international standard for AI management systems.
dotCMS delivers knowledge base content through REST and GraphQL APIs, so the same approved article can appear in your help center, inside your product, and in the tools your support agents use. Your front end shows it alongside data from your CRM and help desk, and nobody copies content between systems.
dotCMS Rules and Personas lets you show different articles by persona, country, language, device, logged-in state, and more, using 21 built-in rule conditions.
Each article can have a version in every language you support, and pages can fall back to your default language when a translation isn't ready yet.
A knowledge base CMS is a content management system for writing, approving, and publishing help articles, FAQs, and documentation. dotCMS is a compliance-led CMS: knowledge base articles are structured content types, every save is kept in version history, publishing can require workflow approval, and articles reach any website, app, or support tool through REST and GraphQL APIs.
Yes. Developers build AI search and chat on the dotAI APIs. Visitors ask questions in natural language, dotAI answers from the content types you choose to index, and each response returns the matching articles so your site can link to the sources.
dotCMS can require approval before an article publishes. With 'Four Eyes' approval, you name the reviewers and set how many of them must approve. Every save creates a new entry in version history, so editors can review earlier versions and restore one if needed.
dotAI works with OpenAI, Azure OpenAI, Google AI, Google Vertex AI, Amazon Bedrock, Anthropic, and OpenRouter. Chat, embeddings, and image generation are configured separately, so each can use a different provider, including one your IT team has already approved. dotCMS is certified to ISO/IEC 42001, the international standard for AI management systems.
Yes. dotCMS imports content from CSV files into the content type you choose, including multilingual content. Each CSV column must match a field's format, so mapping your existing articles to a content type comes first.
In the IDC MarketScape: Worldwide AI-Enabled Headless CMS 2025 Vendor Assessment
See how dotCMS empowers technical and content teams at compliance-led organizations.
dotCMS is ISO 27001 and ISO 42001 certified, pairing independently verified information security with governed, accountable AI.
