Digital Transformation in Financial Services
dotCMS balances agility and scalability with class-leading governance, security and compliance tools.
The Digital Challenges of Today’s Financial Services Industry
When it comes to banking, investments, payment gateways, or insurance, customers today have more choices than ever before and are choosing options to complement their digital lifestyles. To meet modern customer needs, financial institutions are looking to build out innovative solutions that provide ease-of-use to the consumer but can also handle the rigorous security and compliance standards that are required.
dotCMS offers financial institutions the foundation to build connected, personalized experiences across all digital touchpoints using technology that supports new strategies and phenomenons, like self-service mobile banking and IoT device applications.
The New Standard in Banking Experience
When it comes to competing in the modern financial services world, dotCMS and BSC have come together to enable banks to succeed in their challenge of digital transformation. The banking experience solution — BSC Digital Bank OS — has been built and employed on 3 continents, 19 countries, and by more than 50 customers to date.
The dotCMS Solution
Agent Portals
Enable channel partners (agents, brokers) with the tools to drive operational excellence and deliver a consistent brand experience on your behalf, regardless of how customers or prospects choose to connect with you.
Governance & Compliance
Balance governance and compliance with operational excellence, impact Total Cost of Ownership, and Return on Investment for your digital ecosystem.
Mobile Experience
Support mobile-first customer journeys that drives customer engagement on the go.
Employee Engagement & Collaboration
Drive employee engagement and collaboration through hyper-personalized customer experiences.
Self-Service
Empower customers with easy to use, self-service environments that drive cutting-edge (and trusted) customer experiences and offload internal processes at the same time.
Integrated Digital Marketing
Achieve your digital marketing ambitions with a best-of-breed digital marketing platform that doesn’t break the bank.
Key Features for Financial Services
API-First
Everything in dotCMS is content - and all content (including permissions and relationships) is exposed over modern REST APIs to future proof your content.
Rules & Permissions
Customize roles and permissions to keep your content safe and team members productive.
Workflows
Build multi-step workflows with features like Four Eye approval, AI translations, and third-party integrations.
Multilingual
Going global means having multi-lingual support for publishing in the languages you need, including granular local settings to help you launch easily.
Scalability & Speed
Java infrastructure and multi-tenant capabilities allow you to scale across your organization quickly and easily.
Drag & Drop Editing
Composing engaging pages or experiences is supported with our drag & drop capabilities - making it easy to optimized pages, layouts, and content for a custom experience.
FINANCIAL SERVICES CASE STUDY
How BNP Paribas Powers a Robust Rewards Card Program with dotCMS
One of the largest banks in the world, BNP Paribas, wanted to build out a program in their UK division that would offer co-branded MasterCards to their customers. They knew they needed a platform that could handle the variety of functions required of a rewards card as well as the ability to offer a responsive, branded interface that customers would find easy-to-use.
