dot CMS

dotCMS Support

Supplement your team with dotCMS experts

dotCMS Professional Services offers a variety of package options that will have you directly engaged with knowledgeable dotCMS staff, whose mission is to help make your project a success. Whether you’re a new customer going through your initial implementation, or an existing customer looking to expand and strategize, dotCMS can partner with you to achieve your goals. Contact your CSM to learn more!

How we can help

  • Optimize your existing implementation

  • Improve your team’s productivity

  • Make sure you get the most out of dotCMS

  • Ensure you’re utilizing best practices

  • Save you time and money

Explore our Packages

dotCMS is here to help. Work with an expert to determine what kind of assistance you need to successfully build, launch and optimize your digital experiences with dotCMS.

Implementation & Development

Implementation & Development

Optimize your existing implementation using best practices with a series of tailored workshops. Whether it’s dedicated training sessions, helping you set up your site structure, creating & installing components, or writing custom code, we can provide what you need during initial implementation and beyond.

Cloud Migration

Cloud Migration

Partner with us to mitigate the risk and stress of migrating your site, and to make sure you meet your migration timelines. We will help with planning and execution of a migration whether it’s your first time moving to dotCMS, or you’re looking to consolidate and move other sites to your existing dotCMS instance.

Expert Consulting

Expert Consulting

For any initiative you would like a dotCMS expert to help you with beyond our existing packages, we can consult with you on best-practices, analysis and strategic planning of any part of your implementation to make sure you’re getting the most out of dotCMS.

Performance Review & Optimization

Performance Review & Optimization

If you’re uncertain whether or not dotCMS is performing to its fullest capacity, we will analyze your current infrastructure, information architecture, or any other custom functionality and help you implement best practices to ensure dotCMS is performing at its peak.

Go Live Assistance

Go Live Assistance

dotCMS will help ensure that your launch on our platform goes smoothly. Using our in-house best practices and processes, a dotCMS expert will guide you through the launch of your project, from planning to execution, to launch day support.

SEO Optimization

SEO Optimization

SEO is critical to ensuring the highest possible organic traffic to your site from search engines. We’ll analyze your dotCMS website(s) to identify any gaps and weaknesses, and implement solutions to verify your sites are leveraging the latest dotCMS best practices and tooling optimized for SEO.

Your direct connection to expert dotCMS engineers

dotCMS includes native REST APIs which enable you to create, read, and manage almost all types of objects within the dotCMS system through a RESTful interface.

BasicPerformancePremier
Support PortalIncludedIncluded
Points of Contact46
Support HoursUnlimitedUnlimited
Initial Response Time4h2h
Ongoing Response Time8h4h
PriorityHighHighest
SOC2 & Security Reports AccessIncludedIncluded
Dedicated Customer Success ManagerIncludedIncluded
24/7 Critical Care SupportIncludedIncluded
Database / Upgrade Testing Environment *IncludedIncluded
Plugin SupportAdd-onIncluded
Deployment SupportAdd-onIncluded
Authentication SupportAdd-onIncluded
Migration Planning & ConsultationAdd-onIncluded
Hourly Professional ServicesAdd-onAdd-on
Full Implementation SupportAdd-onAdd-on
Custom Docker Image SupportAdd-onAdd-on
EOL Version SupportAdd-onAdd-on
Go-Live SupportAdd-onIncluded (2/Year)
Off-Hour Availability (scheduled) *Add-onIncluded (2/Year)
Developer Assistance Sessions
Add-onIncluded

Just a few examples of how marketing & technical teams have leveraged dotCMS

Reducing IT Dependencies with dotCMS Cloud

Learn how Northwest College stays up-to-date on the latest dotCMS upgrades and security fixes without overtaxing IT resources.

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Being on the Cloud has been a lifesaver for me. I try to upgrade our dotCMS instance at least once a year and the support I get from dotCMS to do that is critical. I couldn’t do it on my own.