dotCMS Support
Supplement your team with dotCMS experts
dotCMS Professional Services offers a variety of package options that will have you directly engaged with knowledgeable dotCMS staff, whose mission is to help make your project a success. Whether you’re a new customer going through your initial implementation, or an existing customer looking to expand and strategize, dotCMS can partner with you to achieve your goals. Contact your CSM to learn more!
How we can help
Optimize your existing implementation
Improve your team’s productivity
Make sure you get the most out of dotCMS
Ensure you’re utilizing best practices
Save you time and money
Explore our Packages
dotCMS is here to help. Work with an expert to determine what kind of assistance you need to successfully build, launch and optimize your digital experiences with dotCMS.
Your direct connection to expert dotCMS engineers
dotCMS includes native REST APIs which enable you to create, read, and manage almost all types of objects within the dotCMS system through a RESTful interface.
| Basic | Performance | Premier | |||
|---|---|---|---|---|---|
| Support Portal | Included | Included | Included | ||
| Points of Contact | 2 | 4 | 6 | ||
| Support Hours | 20h / server | Unlimited | Unlimited | ||
| Initial Response Time | 8h | 4h | 2h | ||
| Ongoing Response Time | 8h | 8h | 4h | ||
| Priority | Normal | High | Highest | ||
| SOC2 & Security Reports Access | Included | Included | Included | ||
| Dedicated Customer Success Manager | - | Included | Included | ||
| 24/7 Critical Care Support | - | Included | Included | ||
| Database / Upgrade Testing Environment * | - | Included | Included | ||
| Plugin Support | - | Add-on | Included | ||
| Deployment Support | - | Add-on | Included | ||
| Authentication Support | - | Add-on | Included | ||
| Migration Planning & Consultation | - | Add-on | Included | ||
| Hourly Professional Services | - | Add-on | Add-on | ||
| Full Implementation Support | - | Add-on | Add-on | ||
| Custom Docker Image Support | - | Add-on | Add-on | ||
| EOL Version Support | - | Add-on | Add-on | ||
| Go-Live Support | - | Add-on | Included (2/Year) | ||
| Off-Hour Availability (scheduled) * | - | Add-on | Included (2/Year) | ||
| Developer Assistance Sessions | - | Add-on | Included |
TRUSTED BY ENTERPRISES
See how global teams ship faster, scale better, and collaborate easier with dotCMS
How BNP Paribas uses dotCMS to power a robust rewards card program
BNP Paribas along with their digital agency IO uses dotCMS Hybrid CMS to power a robust reward card program.
The new platform is extremely robust and can handle all the functions required - like loyalty program data, the application process, and self-service access.