Global financial institution achieves 10x performance gains with dotCMS and diva-e
Intro
One of Europe’s leading multinational financial institutions, serving millions of clients worldwide, operates a diverse portfolio of services across retail banking, corporate finance, and investment operations. Managing such a broad range of business lines requires a robust digital ecosystem to support both internal and external audiences.
To modernize its digital operations and streamline compliance, the institution partnered with dotCMS and long-time implementation partner diva-e. Together, they replatformed the bank’s legacy CMS, enabling a faster, more secure, and scalable digital experience strategy.
Challenge
For years, the institution relied on a legacy content management system that could only deliver static content, forcing even small changes through lengthy development cycles. This limited flexibility and raised costs at a time when digital-first competitors were accelerating their capabilities.
The organization faced several pressing challenges:
Self-service limitations: Business users were unable to make minor or medium changes without IT support.
Performance bottlenecks: Dozens of internal and external websites suffered from long load times that impacted both customer and employee experience.
Compliance complexity: With strict regulatory requirements, the institution needed detailed audit trails, versioning, and approval workflows.
Cost inefficiency: Maintaining expensive, outdated infrastructure strained resources.
Their requirements were clear: security, compliance, performance, and cost efficiency—delivered in a way that aligned with their internal technology roadmap.
Solution
The financial institution selected dotCMS, implemented by diva-e, to modernize its digital ecosystem.
Multi-site management: A centralized master project ensures brand consistency, corporate identity, and shared functionality across dozens of sites. Individual business units can quickly spin up new sites, reuse templates and widgets, and maintain compliance.
Headless and traditional options: While many sites run on shared templates, the institution also leverages dotCMS headless capabilities through APIs for teams requiring more customization.
Compliance-ready governance: dotCMS provides multi-step workflows, granular permissions, version control, and audit trails to meet strict regulatory requirements.
SaaS on Google Cloud: Moving from on-premise to dotCMS Managed Cloud delivered higher performance, reduced infrastructure overhead, and aligned with internal cloud strategy.
Partner support: With more than 15 years of collaboration, diva-e provides engineering expertise, branding alignment, and quarterly master releases to ensure stability and innovation.
Results
Since implementing dotCMS Managed Cloud, the institution has achieved transformative results:
10x performance improvement: Website load times dropped to near-instant speeds, with public-facing sites running 4x faster than before.
Operational efficiency: Infrastructure management and upgrade cycles are now handled by dotCMS, freeing internal teams to focus on strategy and compliance.
Content reusability: Content created for flagship external sites can now be reused across intranet portals, saving time and resources while ensuring consistency.
Faster launches: With the master project and self-service model, smaller teams without dedicated engineering resources can launch new sites more quickly and cost-effectively.
Compliance assurance: Built-in versioning, audit trails, and workflows ensure that every piece of content meets internal and regulatory standards.
Ultimately, dotCMS has enabled the financial institution to modernize its digital ecosystem, delivering the performance, compliance, and scalability required to thrive in an increasingly competitive and regulated market.