dot CMS
Dean Gonzalez

Dean Gonzalez

Support Operations Manager

dotCMS

Dean Gonzalez is the Support Operations Manager at dotCMS, where he leads global support operations, drives AI adoption, and is building an intranet platform to improve efficiency and knowledge sharing. Dean joined dotCMS in 2006 after teaching programming and quickly became Lead Trainer. He went on to lead Customer Service, build and direct the company’s documentation platform, and manage Quality Assurance. From 2014 to 2020, he founded and led dotCMS’s Costa Rica office, scaling a nearshore team supporting global operations. He later served as a Lead Sales Engineer, helping clients design enterprise solutions. Today, Dean focuses on operational excellence, proactive support strategies, and using AI to enhance team performance and customer experience.

Articles by this author

  • Troubleshooting Headless Universal Visual Editor Integrations
    28 Feb 25
    Technical Guides

    Troubleshooting Headless Universal Visual Editor Integrations

    Integrating dotCMS’s Universal Visual Editor (UVE) into a headless application? This guide covers common issues like API errors, CORS restrictions, and editable region configurations, providing practical solutions for a seamless editing experience.

  • Troubleshooting Development in Traditional dotCMS Implementations
    31 Jan 25
    Technical Guides

    Troubleshooting Development in Traditional dotCMS Implementations

    Optimize your dotCMS development with expert tips on avoiding pitfalls, troubleshooting, performance tuning, and workflow enhancements.

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